Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

???    ??? Question about the products.
???    ??? Question about the payment.
???    ??? Question about the shipping.
???    ??? Question about the order status.
???    ??? Question about the return & refund.
 
Question about the products.
???    Q. Who rates the products?
???    A. Our reviews come from people who own and have used the products you want to know about. These reviews are from real customers, we don't edit them, we show you the good and the bad so you can make the right decision.
???    Q. What if I cant find a product I'm looking for?
???    A. If you can't find the item/product you want, please e-mail us, we will try to help you.
???    Q. Can you send me a printed catalog?
???    A. Currently we do not mail printed catalogs to our customers.
???    Q. Where do you get your products?
???    A. All products featured at Beadusainc.com, come either directly from the manufacturer or from authorized distributors.
 
Question about the payment.
???    Q. What type of payment do you accept?
???    A. Currently we only accept Visa, MasterCard, Discover, American Express and PayPal.
???    Q. Can I pay with a check or money order?
???    A. We do apologize. We do not accept any personal check or money order at this moment.
???    Q. Is it safe to use my credit card on your website?
???    A. Yes. For protecting our customer???s personal information, we use an array of electronic and physical security measures and devices to protect your personal data and credit card information from any unauthorized access.For further information, please e-mail us for more information.
???    Q. Is the information I give out kept private?
???    A. Yes. All the information you give out is kept private. We use several different order and question forms to gather information on our web site. All replies are transmitted over secure lines that cannot be accessed or read by anyone else on the Internet. All credit card transactions are encrypted and insured. No one's information, including names, addresses or e-mail addresses will be leased or sold to anyone else.
???    Q. Do I have to pay taxes on my purchase?
???    A. Yes. We are required by law to collect 8.875% of sales tax for orders that are shipped to addresses in New York State.
 
Question about the shipping.
???    Q. What is the option for my shipping?
???    A. All the package will shipped by USPS (United States Postal Service) unless customer request different carrier service ( UPS or FedEx). Customer can also use their own account.
???    Q. How long does the shipment take?
???    A. Please check with the Carrier Service website.
???    Q. Do you take international order?
???    A. We do ship international.
???    Q. Where is my order ship from?
???    A. All order are shipped from our warehouse in Brooklyn, NY.
???    Q. Can you ship to an address other than my billing address?
???    A. Yes, but the alternate shipping addresses needs to be on file with the bank that issued the credit card. Please have the alternate shipping address on file in the notes or memo section of your credit card account. We take this measure to protect our customers and ourselves from credit card fraud.
???    Q. Can I pick up from the store?
???    A. Yes, when you check out, choose option Pick-Up. Please provide your telephone number or email, so we can contact you when is ready to pick up.
???     Q. Do I have to bring anything when pick up ?
???    A. We will verify you by calling the number you give.
 
Question about the order status.
???    Q. How can I track my package?
???    A. All packages can be track by their Carrier Service website.
???    Q. When will my item(s) be ship?
???    A. Your order will be shipped within 5-7 business days after processed. Please note that orders placed during the weekend or holiday, will be processed in the following business day.
 
Question about the return & refund.
???    Q. Can I return my item?
???    A. If you are not satisfied with our product, you can return the item(s) for a full refund within 30 days of purchase. Products must be still in its original packaging, must be unopened and unused. Shipping fee is not refundable. Email us at customerservices@beadusainc.com for the returning instruction.
???    Q. How long does it take for me to get a refund?
???    A. Once it is received and inspected by our department, we will process your credit card or Paypal account immediately. Please note, the process of refund may take an additional 2-10 business days for the refund to be posted on your account.
???    Q. The product(s) I received, looks to have been damaged. What should I do?
???    A. We perform  quality check on all items before shipment. Unfortunately, the product(s) may have been damaged during shipment. Please inform us by e-mail immediately. All defective or damaged goods must be return within 10 days of received. After we received the return package, we will guarantee an arrangement for a replacement (subject to availability) at our cost or make a full refund to you depending on your request once we receive the return. We will refund the shipping cost as well . *Please note, any complaints of damage must be made within 3 days of delivery. All damage complains make after 3 days of delivery will be invalid.
???    Q. What should I do if I received the wrong item(s)?
???    A. You should email us customerservices@beadusainc.com within 48 hours of receiving the products, We will ship the correct item within 3-7 business days (determined on a case-by-case basis). We will provide you with instructions for returning the wrong item.